Mostpely Privacy Policy – How We Protect Your Data

Mostpely operates the online betting and gaming platform available at mostpely.net. In this Privacy Policy, "mostpely", "we", "us", and "our" refer to the platform operator responsible for collecting and processing your personal data.

As the data controller, mostpely determines the purposes and means of processing your personal data. We are committed to handling your information responsibly, transparently, and in accordance with applicable data protection laws.

This Privacy Policy applies to all personal data collected through the mostpely website, mobile app, customer support channels, and any other interaction you have with the mostpely platform. It applies to all registered players and to visitors who browse mostpely.net without registering.

Mostpely collects personal data in several categories depending on how you interact with the platform. The table below summarises what we collect and why.

Mostpely collects personal data through the following channels:

• Direct interactions: When you register an account, make a deposit or withdrawal, contact support, or respond to a promotion, you provide data directly to mostpely.
• Automated technologies: When you use the mostpely platform, we automatically collect technical and usage data through cookies, server logs, and similar tracking technologies.
• Third-party sources: We may receive data from identity verification providers, payment processors, and fraud prevention services to supplement the information you provide directly.
• Public sources: In limited circumstances related to fraud prevention or AML compliance, we may reference publicly available information to verify your identity or assess risk.

All data collection on mostpely is purposeful — we do not collect data speculatively or beyond what is needed for the stated purposes. If we need to collect new categories of data in the future, this Privacy Policy will be updated accordingly.

Mostpely uses your personal data for the following purposes:

• Account management: Creating and maintaining your mostpely account, verifying your identity, and managing your preferences.
• Payment processing: Handling deposits, withdrawals, and refunds securely and accurately.
• Legal compliance: Meeting our obligations under anti-money laundering (AML) regulations, know-your-customer (KYC) requirements, and other applicable laws.
• Fraud prevention and security: Detecting and preventing fraudulent activity, unauthorised account access, and abuse of the platform.
• Responsible gaming: Monitoring gaming patterns to identify potential problem gambling behaviour and applying responsible gaming tools where appropriate.
• Customer support: Responding to your queries, resolving disputes, and improving the quality of our support service.
• Platform improvement: Analysing usage patterns to improve the mostpely platform, fix bugs, and develop new features.
• Marketing communications: Sending you promotional offers and updates about mostpely — only if you have opted in to receive them.

Mostpely does not use your personal data for automated decision-making that produces legal or similarly significant effects without human review, except in cases of fraud detection where immediate automated action is necessary to protect the platform and its players.

Mostpely processes your personal data on one or more of the following legal bases, depending on the specific processing activity:

• Contract performance: Processing necessary to provide the mostpely service you have signed up for, including account management and payment processing.
• Legal obligation: Processing required to comply with AML regulations, KYC requirements, tax reporting obligations, and other applicable laws.
• Legitimate interests: Processing for fraud prevention, platform security, and service improvement, where these interests are not overridden by your privacy rights.
• Consent: Processing for marketing communications and non-essential cookies, where you have given explicit consent. You may withdraw consent at any time.

Mostpely does not sell your personal data. We share data only in the following limited circumstances:

• Payment processors: bKash, Nagad, Rocket, and other payment service providers receive the transaction data necessary to process your deposits and withdrawals.
• Identity verification providers: Third-party KYC services receive identity documents and biometric data to verify your identity as required by law.
• Fraud prevention services: We share technical and behavioural data with fraud detection providers to protect the platform and its players.
• Regulatory authorities: We disclose data to government agencies, law enforcement, or regulators when required by law or in response to a valid legal request.
• Platform service providers: Hosting, analytics, and customer support tool providers may process data on our behalf under strict data processing agreements.

All third parties who receive data from mostpely are contractually required to process it only for the specified purpose, to maintain appropriate security standards, and to delete it when it is no longer needed. Mostpely does not transfer personal data to countries with inadequate data protection standards without appropriate safeguards in place.

Mostpely uses cookies and similar tracking technologies to operate the platform, remember your preferences, and analyse how the site is used. Cookies are small text files stored on your device when you visit mostpely.net.

The types of cookies mostpely uses include:

• Essential cookies: Required for the platform to function. These include session cookies that keep you logged in and security cookies that protect against cross-site request forgery. These cannot be disabled.
• Functional cookies: Remember your preferences such as language settings and display options to improve your experience on mostpely.
• Analytics cookies: Help us understand how players use the platform so we can improve it. Data collected is aggregated and anonymised where possible.
• Marketing cookies: Used only if you have consented, to track the effectiveness of promotional campaigns and personalise offers shown to you on mostpely.

Mostpely takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your information against unauthorised access, loss, alteration, or disclosure:

• All data transmitted between your device and mostpely is encrypted using TLS 1.2 or higher.
• Personal data stored on mostpely servers is encrypted at rest using AES-256 encryption.
• Access to personal data is restricted to authorised staff on a need-to-know basis, with all access logged and audited.
• Mostpely undergoes regular security assessments and penetration testing by independent security professionals.
• Two-factor authentication is available for all player accounts and is strongly recommended.
• Our systems are monitored 24/7 for suspicious activity and potential security incidents.

Despite these measures, no online platform can guarantee absolute security. If you suspect that your mostpely account has been compromised, contact support immediately via live chat so we can take protective action on your account.

Mostpely retains your personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable law. The following general retention periods apply:

• Account data: Retained for the duration of your account and for up to 5 years after account closure, as required for AML and regulatory compliance.
• Transaction records: Retained for a minimum of 5 years from the date of the transaction, in line with financial record-keeping requirements.
• Identity verification documents: Retained for the duration of your account and for up to 5 years after closure.
• Support communications: Retained for up to 3 years from the date of the interaction.
• Marketing data: Retained until you withdraw consent or opt out of marketing communications.
• Technical and usage data: Typically retained in identifiable form for up to 12 months, after which it is anonymised or deleted.

When data reaches the end of its retention period, it is securely deleted or anonymised. Anonymised data — which can no longer be linked to you — may be retained indefinitely for statistical and analytical purposes.

As a mostpely player, you have the following rights over your personal data. To exercise any of these rights, contact mostpely support via live chat or email at [email protected].

• Right of access: Request a copy of the personal data mostpely holds about you.
• Right to rectification: Ask us to correct inaccurate or incomplete personal data.
• Right to erasure: Request deletion of your personal data where it is no longer necessary for the purpose it was collected, subject to legal retention obligations.
• Right to restriction: Ask mostpely to restrict processing of your data in certain circumstances, for example while a dispute is being resolved.
• Right to data portability: Request a copy of your data in a structured, machine-readable format so you can transfer it to another service.
• Right to object: Object to processing based on legitimate interests, including profiling for marketing purposes.
• Right to withdraw consent: Withdraw consent for any processing activity based on consent, at any time, without affecting prior processing.

Mostpely will respond to all data rights requests within 30 days. In complex cases, this may be extended by a further 60 days, in which case we will notify you of the extension and the reason for it. There is no charge for exercising your rights unless requests are manifestly unfounded or excessive.

The mostpely platform is strictly for adults aged 18 and over. Mostpely does not knowingly collect personal data from anyone under the age of 18. If you are a parent or guardian and believe that a minor has registered on mostpely or provided personal data to us, please contact support immediately.

Upon receiving a report of a minor's data, mostpely will verify the claim and, if confirmed, will close the account, delete all associated personal data, and return any deposited funds to the originating payment method. We take underage access to gambling platforms extremely seriously and have age verification measures in place at registration to prevent it.

Mostpely will only send you marketing communications — including promotional offers, bonus notifications, and platform updates — if you have opted in to receive them during registration or through your account settings.

You can opt out of marketing communications at any time by:

• Updating your notification preferences in your mostpely account settings.
• Clicking the unsubscribe link in any marketing email from mostpely.
• Contacting mostpely support and requesting removal from marketing lists.

Opting out of marketing does not affect transactional communications — you will still receive messages about your account activity, security alerts, deposit confirmations, and withdrawal notifications, as these are necessary for the operation of your account.

Mostpely does not engage in unsolicited SMS marketing. Any SMS messages you receive from mostpely are either transactional (account-related) or promotional messages you have explicitly opted into.

Mostpely may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. When we make changes, the updated policy will be published on this page with a revised "Last Updated" date.

For significant changes that materially affect how we use your personal data, mostpely will notify registered players via email or in-platform notification at least 7 days before the changes take effect. Your continued use of the mostpely platform after the effective date of any changes constitutes your acknowledgement of the updated policy.

We encourage you to review this Privacy Policy periodically to stay informed about how mostpely protects your data. If you have any concerns about changes to the policy, contact our support team before the changes take effect.

If you have any questions about this Privacy Policy, want to exercise your data rights, or wish to raise a privacy concern, please contact the mostpely data protection team:

• Live Chat: Available 24/7 from within your mostpely account — the fastest way to reach us.
• Email: [email protected] — for formal data rights requests and privacy complaints.

All privacy-related enquiries are handled by our dedicated compliance team. We aim to acknowledge all requests within 24 hours and resolve them within 30 days. If you are not satisfied with our response to a privacy complaint, you have the right to escalate the matter to the relevant data protection authority in your jurisdiction.